Privacy Policy

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Privacy Policy

This policy describes how Koala Stitching Studio  “we”, “us” “our” “Services”  ‘Site” collects, uses and discloses your personal information when you visit and use our Services, communicate or make purchases from us.

How we collect your information.

To provide Services we collect various information from you depending upon how you interact with us.  We may use this information to communicate with you and provide or improve our services, comply with legal obligations, and enforce terms of Service and protect our Service, our rights and the rights of others including our users.

What personal information we collect.

“Personal information” is that information that identifies, relates to, describes or can be associated with you.  

Information you submit to us may include contact details including name, address, phone number and email address.

Other information may include your name, billing address, shipping address, payment confirmation, email address and phone number. It also includes the information you choose to include in your communications with us.

We may also collect information about your interaction with us. This may include cookies and pixels information and other similar technologies.

We may also obtain information from third parties including vendors and service providers who may collect information on our behalf such as companies who support our site and services such as -Amazon and Pinterest,

-our payment processors who collect payment information such as bank account; credit or debit card information, billing address,  and delivery address in order to process your payment in order to fulfil your orders to provide your with products and services you have requested.

When you visit our site, open or click on emails we send you or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacon, cookies, etc.

How we use your personal information.

To provide products and services. We use your personal information to provide you with our

Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges or other transactions and to create maintain and manage your account.

Marketing and advertising. We may use your personal information for marketing, advertising and promotional purposes by email, text, or postal mail. We may use your personal information to better tailor the Services and advertising on our site and other websites.

Security and Fraud Prevention. We may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use our services and register an account you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.

Communicating with you and service improvement. We use your personal information to provide you with customer support and improve our Services. It is in our interests to be responsive to you, to provide effective Services to you and to maintain our business relationship with you.

Cookies

We use Cookies to power and improve our site and Services which includes remembering your actions and preferences, to run analytics and better understand user interaction with the Services, to administer, improve and optimise the Services. We may also permit third parties and services providers to use cookies on our site to better tailor the Services, products and advertising on our site and other websites.

Many browsers automatically accept Cookies by default. You can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services including certain features and general functionality to work incorrectly or no longer be available. Blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How we disclose your personal information.

We may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this privacy policy. Such circumstances may include:

-With vendors or other third parties who perform services on our behalf eg web hosting, IT management, payment processing, data analytics,  customer support, cloud storage, fulfilment and shipping.

-With business and marketing partners to provide services and advertise to you. Our business and marketing partners should use your information in accordance with their own privacy notices.

-When you direct, request us or otherwise consent to our disclose of certain information to third parties such as to ship you products or through your use of social media widgets or login integrations with your consent.

-With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

-In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation, to enforce any applicable terms of service and to protect or defend the Service, our rights and the rights of our users or others.

Third party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites including the accuracy, completeness or reliability of information found on these sites. Information you provide on public or semipublic venues including information you share on third party social networking platforms may also be viewable by other users of the services and or users of those third party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators excepts as disclosed on the services.

Information you send to us will be stored in our web hosting service GoDaddy. To understand how they manage information they receive you should read their policies regarding information management.

Children’s Information

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

Right to Access/Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete.You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw consent.

You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences. We may send you promotional emails and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out we may still send you non- promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity such has your email address or account information before providing a substantive response to the request. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.  

International Users.

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at koalastitchingstudio@outlook.com.